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#TKT0019
Gabriella White
gabriella@example.com
Regina Bryant
Ticket Properties
Invoice Query
#TKT0019 · Finance & Billing · Created 05 Sep 2025
Gabriella White
05 Sep 2025, 09:45 AMHi team, I noticed a mismatch on my invoice for the July billing cycle. The total amount doesn't match the agreed pricing, and the tax line looks higher than expected. Could you please clarify how the tax calculation and payment adjustment were applied?
Conversation
Regina Bryant
Support Agent 05 Sep 2025, 11:20 AMHi Gabriella, thanks for reaching out. I've pulled up your July invoice and I'm reviewing the tax breakdown with our finance team. Could you confirm which plan you were on during July so I can cross-check the adjustment?
Gabriella White
06 Sep 2025, 10:05 AMSure, we were on the Business plan for the whole of July. I've attached the invoice copy for reference.
Invoice_July_2025.pdf
Regina Bryant
Internal Note 18 Sep 2025, 03:40 PMFinance confirmed the July tax rule was updated mid-cycle, which caused the higher tax line. A credit adjustment of $42.50 has been approved and will reflect on the next invoice.
Regina Bryant
Support Agent 20 Sep 2025, 09:15 AMHi Gabriella, thanks for your patience. The mismatch was caused by a mid-cycle tax rule update. We've approved a credit adjustment of $42.50, which will be applied to your next invoice. Please let us know once you've verified it so we can resolve this ticket.