Support Dashboard

Ticket Volume

SLA Breaches

SLA Compliant

SLA Breached

Open Tickets

128

5.52%

Avg Response

2.4 hrs

7.32%

SLA Compliance

94%

9.42%

KB Articles

378

8.34%

Satisfaction Rate

Dissatisfied

Neutral

Satisfied

Ticket Response Rate

Recent Tickets

Robert Cosper

Ticket Count

45

Last Ticket

05 Sep 2025

Status

Open

Helen Nelson

Ticket Count

41

Last Ticket

11 Sep 2025

Status

Pending

Thomas Neal

Ticket Count

36

Last Ticket

27 Aug 2025

Status

Resolved

Sarah Spivey

Ticket Count

32

Last Ticket

15 Aug 2025

Status

Closed

Jared Griffin

Ticket Count

29

Last Ticket

03 Aug 2025

Status

Open

Alexander Kenn

Ticket Count

25

Last Ticket

28 Jul 2025

Status

Pending

Alex Thompson

Ticket Count

35

Last Ticket

15 Jul 2025

Status

Resolved

Maria Garcia

Ticket Count

40

Last Ticket

10 Jul 2025

Status

Pending

Thomas Mervin

Ticket Count

32

Last Ticket

28 June 2025

Status

Resolved

Regina Bryant

Ticket Count

22

Last Ticket

19 June 2025

Status

Open

All Tickets

View All

Ticket ID	Customer	Created On	Subject	Priority	Last Updated	Assigned To	Status
#TKT0020	Alexander Kenn	11 Sep 2025	Login Issue	Low	26 Sep 2025	Steven Schroer	Open
#TKT0019	Gabriella White	05 Sep 2025	Invoice Query	Medium	20 Sep 2025	Regina Bryant	Pending
#TKT0018	Christopher Rey	27 Aug 2025	Password Reset	High	11 Sep 2025	James Parker	Resolved
#TKT0017	Penelope Ton	16 Aug 2025	Purchase Order Issue	Low	31 Aug 2025	Muriel Hood	Closed
#TKT0011	Catherine Lan	18 May 2025	Bug Report	Low	02 Jun 2025	Tina Williams	Pending